unable to submit my application

[lakshita10341]

Hi everyone,

i submitted my application but because of TFA and billing information it got rejected, i did submit again after resolving all these issues and signing in again but i am not even able to submit my application, every time i submit, it shows the same page without id card, on closing there is only denied application showed which i submitted first time

[davevad93]

Hi @lakshita10341,

Usually this issue is solved by submitting the application using another device, such as a smartphone or another PC.

If none of the above works, I recommend you contact support by opening a ticket here, select "Other" and explain your problem.

[lakshita10341]

thanks, it worked

[davevad93]

You're welcome @lakshita10341 glad to help! 👍

[irfan-sec]

Hey @lakshita10341,

Sorry you’re having this trouble it sounds frustrating to fix the requirements but then run into issues resubmitting your application!

Here are a few things you can try:

Clear Your Browser Cache/Cookies: Sometimes, old data gets stuck and causes problems with form submissions. Logging out of GitHub, clearing your cache, and logging back in can help.

Try a Different Browser or Incognito Mode: Upload issues and weird redirects can often be fixed by switching to Chrome/Firefox or using a private/incognito window.

Check File Format & Size: Make sure your ID card is a supported format (PDF, JPG, PNG) and under 5MB.
Double-Check TFA and Billing: Since you mentioned TFA (likely Two-Factor Authentication) and billing, ensure both are correctly set in your settings and that your account information is up to date.

Denied Application Showing: If your application shows as denied and you can’t submit a new one, it might be a technical glitch or your previous application is still being processed in the background.

Contact GitHub Education Support: If nothing works, reach out to GitHub Education Support. Explain your situation, include screenshots if possible, and mention that you’ve resolved TFA and billing issues but still can’t resubmit.
Hang in there these issues are common